Syneticore Terms & Conditions

Welcome to Syneticore. By purchasing products or services from Syneticore, you agree to these Terms & Conditions. These terms apply to all sales of refurbished devices, repair services, accessories, and related services provided by Syneticore.

1. Refurbished Devices: 
2. All refurbished devices sold by Syneticore are professionally inspected, tested, cleaned, and reset before sale.

3. Where applicable, product descriptions will state:

   • Device condition
   • Battery health
   • Storage capacity
   • Included accessories
   • Any known cosmetic imperfections

As refurbished products are pre-owned, minor signs of previous use may be present unless otherwise stated.

4. Device Repairs: 
5. When submitting a device for repair:
6.  a). Customers confirm they own the device or have permission from the owner.
7.  b). Customers are responsible for backing up their data before repair.
8.  c). Syneticore is not responsible for loss of data during repair, diagnostics, software updates, or factory resets.
9.  d). Devices protected by activation locks (Apple Activation Lock, Google FRP, etc.) may not be repairable until ownership can be verified.
10. Warranty: 
11.  a). Refurbished devices include a limited warranty covering hardware defects not caused by misuse, liquid damage, accidental damage, or unauthorized repairs.
12.  b). Warranty does not cover normal wear and tear.
13.  c). Batteries naturally degrade over time and may have limited coverage depending on the product.

 d). Warranty claims must be submitted through the Syneticore Customer support

14. Returns: 
    
15. Customers may request a return within the period required by applicable consumer protection laws within 30 days.
16. Returned products must:
17.   a). Be returned in the same condition received.
18.   b). Include all accessories provided with the purchase.
19.   c). Not show signs of damage resulting from misuse.
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21. Pricing and Payments: 
    
22.   All prices are displayed in the applicable currency and include taxes where required by law.
23.   Syneticore reserves the right to:
24.     a). Correct pricing errors
25.     b). Cancel orders resulting from obvious pricing mistakes
26.     c). Refuse transactions suspected of fraud
27. Shipping and Delivery: 
28.  Delivery times are estimates and may vary depending on location and carrier.

29.  Syneticore is not responsible for:

    • Delays caused by shipping providers
    • Customs processing
    • Events outside our reasonable control

Customers should inspect deliveries upon receipt and report any transport damage promptly

30. Customer Responsibility: 
31.   Customers agree not to:
32.     a). Provide false ownership information
33.     b). Submit stolen devices for repair
34.     c). Circumvent security features such as Apple Activation Lock or Google Factory Reset Protection
    Syneticore reserves the right to refuse service where ownership cannot be reasonably verified.
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36. Privacy: 
37. Customer information is processed only for the purpose of providing products, repairs, support, and order management.
38. For additional information, please refer to our Privacy Policy.
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